Exchange Policy

1. Exchange Process

Requests for Exchange of products purchased from our Mohanlal Sons portal, www.mohanlalsons.com, are required to be informed within 2-3 days from delivery of the product(s). Users can place their request to our Customer Care Team via email at online@mohanlalsons.com or call us at +91-9560935596.

2. You are to send your details i.e. Order number/ Order ID and Reasons for Exchange via email.
3. We have 2 types of Exchanges
   a) Exchange at Store:You can visit Mohanlal Sons stores i.e. nearest to your location for exchange or replacement, after your request has been received, processed and accepted by the Customer care team. We will communicate the entire acceptance on your registered email/ or phone number.

          b) Online Exchange: You are requested to adhere to the below detailed process for exchanging the purchased products online.

• After the delivery of the purchased product, if you would like to exchange the product, kindly email us your order details of the existing product which you want to replace at online@mohanlalsons.com The existing product needs to reach us at Delhi head office or the nearest store and exchange can be made in the following ways-
• You may self-exchange the product to our exchange desk/warehouse. The product should be properly wrapped and the must ensure that the product is unused, unaltered, unwashed and all the tags are intact. Also, please mention the Order ID and Return ID of the exchanged product on the package.

• You are required to courier the product on the below address: -

Mohanlal Sons

Corporate Office, 140, Anupam Garden, Sainik Farms IGNOU Road, Opposite Gold Gym, New Delhi- 110068

 Phone: +91-11-46564908/09

Mobile no. +91-9560935596

For all self-shipped returns, you will be duly reimbursed the shipping costs in form of Mohanlal Sons e-gift card vouchers which are easily redeemable in your next purchase (maximum amount reimbursable is of Rs.150 per order). You must share a scan copy of courier bill/receipt with us on online@mohanlalsons.com or Whatsapp us on +93-9560935596

The courier bill/receipt should satisfy the following conditions for successful processing:

• It should contain the weight of the return product.
• Residential/office address, destination address, shipment date, amount and other details should be mentioned.
• The information on the receipt should NOT be edited/over-written.
• The courier charge (amount mentioned on the receipt) should not go past the Sender-Destination-Service combination and shall be cross checked with the courier company.
• This is subject to your returns being inspected and successfully processed upon receipt at our end.
• Once the product is received at our end, it will go through an internal quality check. After the product is verified, we will process the Exchange request.

4. Term & Conditions of Exchange:
5. a) The returned product should be fresh, unwashed, unaltered and unused with the tag intact as it will be checked at our end.
   b) Exchanges are allowed with products of same price or higher.
   c) Exchanges at a store is valid only in India.
   
   
6. Cancellation Policy
   a) Unavailable Item

We aim to keep in stock every product displayed on our website. However, if an item is unavailable due to any reason, we will inform you via email within two (2) working days from the date of purchase. Thereafter, you will have the option of either substituting your product with a same or higher priced product or cancelling the order. In case of cancellations, an E-gift card credit note will be initiated accordingly.

• In case you have any complaints regarding the product, please ensure that you report it to us within 2-3 days of receiving the product.
  
  

*Exchange will be made after we have received the product and duly verified it. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number.

8. E-coupons/Credit note will be issued in the below related scenarios:

• Incorrect delivery address/Pin Code
• Incorrect address including any form of a PO Box address
• After 3 failed delivery attempts by the courier
• Package refused by recipient

10. Product Disclaimer

Embroidery and Colour

We regard the inherent qualities of our products with utmost care and we ensure the quality of our products but due to the nature of fabrics, we do not guarantee the garment’s embroidery or any colour bleeding therein.

Sizing

The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally.

Colour Display

We have done our best to display the colours of the products shown on this website as accurate as possible. However, the colour of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or colour of your visual display or resolution of the image or lights used while taking the photographs of the products.

Wash care

We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damages to it.